Frequently Asked Questions
Find quick answers to the most common questions about Tretinoin AU, shipping, and more.
Do I need a prescription? +
No, you do not need a prescription to order from Tretinoin AU. However, we strongly recommend consulting with your dermatologist or a healthcare professional before starting any new skincare treatment, especially one as potent as tretinoin.
What is the expiry date of your products? +
All products shipped from Tretinoin AU have an expiry date of at least one year from the date of purchase, ensuring you receive fresh and effective formulations.
What payment methods do you accept? +
We accept convenient payment options including direct bank transfers and major credit/debit card payments via secure gateways.
Where do you ship from? +
We ship all orders discreetly from our warehouse in India, ensuring competitive pricing and product authenticity.
What about customs clearance? +
We handle all necessary customs clearance procedures and provide all required documentation to ensure a smooth delivery process to your country.
What is the estimated delivery time? +
Our standard delivery times are:
- Australia, USA, Canada: 10 to 12 business days
- UK: 6 to 7 business days
- Other Countries: 10 to 20 business days
What if I don’t receive my package? +
We offer a **100% Delivery Guarantee**. If you do not receive your package, possibly due to it being lost in transit or for any other reason, we will gladly send you a free re-shipment order or issue a full refund, whichever you prefer. Your satisfaction is our priority.
Still Have Questions?
Our support team is ready to help. Reach out and we’ll get back to you promptly.
Contact Support(or email us directly at [email protected])