Refund Policy
We stand behind our delivery. If your order doesn’t arrive or arrives damaged, we make it right.
Order Not Delivered?
If for any reason your order is lost in transit or fails to arrive, you are eligible for a Free Reshipment or a Full Refund.
Damaged Products?
If your items arrive damaged or compromised, simply provide us with proof and we will immediately issue a replacement or refund.
Eligibility for Refunds & Reshipments
We aim to make your experience seamless. You are entitled to request a reshipment or a refund under the following conditions:
- ✓ The order was not delivered to the shipping address provided.
- ✓ The products were received in a damaged or unusable condition.
Cancellation Policy
Please note that a refund will not be issued if you attempt to cancel the order after it has already been shipped. Once the package has left our facility, the sale is considered final unless the delivery fails.
Processing Timeframes
Do not send your purchase back to the manufacturer. Please contact our support team first.
Once a refund is approved and issued by our team, the funds typically take 7-10 business days to appear in your bank account, depending on your financial institution’s processing speed.
Late or Missing Refunds:
If 10 business days have passed and you have not received your funds, please contact your bank first. There is often some processing time before a refund is officially posted. If you have done this and still have not received your refund, please contact us immediately.
Need help with a transaction?
We appreciate your understanding and are here to resolve any issues.
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